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At Gelly, we're dedicated to making your experience with us seamless and enjoyable. Whether you have a question, or need assistance we're here and ready to help. Our team is committed to providing the support and guidance you need.

Simply reach out to us at hello@gelly.co.za, or send us a message below, and we'll get back to you promptly. 

Don't forget to explore our FAQ section for helpful tips and answers to common questions.

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FAQs

Yes! Gelly’s gel nail strips are designed to be gentle on natural nails while delivering the long-lasting wear of a salon gel manicure. They are free from formaldehyde, toluene, and dibutyl phthalate (DBP)—ingredients often found in traditional nail products.

Made from acrylic-based gel resins that cure under UV light, our formula offers a less invasive removal process that helps prevent nail thinning or peeling. When applied and removed correctly, they minimize the risk of damage to your natural nails.

Our semi-cured gel strips have also been independently tested and meet strict European cosmetic safety standards, including REACH and CLP regulations.

What about skin sensitivity?
Our gel strips contain ingredients commonly used in salon gel products. While safe for most users, those with sensitive skin or known acrylic allergies may experience mild irritation. If you have a history of sensitivities, we recommend doing a small patch test before full application.

With Gelly, you don’t need hours—or salon skills.

  • Applications: First time? Give yourself about 30 minutes. Once you’ve got the hang of it, most people complete a full mani in 20 minutes or so.
  • Removal: No harsh chemicals or soaking, just a bit of oil and a gentle lift. It usually takes 10–15 minutes, start to finish.
    For a smooth experience, check out our step-by-step application guide and removal instructions.

Yes, Gelly strips are made to work on all nail types, including oily nails. Clean your nails with the alcohol wipe in your Gelly box or a non-acetone cleanser to remove any residue.

For very oily nails, use a nail dehydrator, lightly buff the surface, and make sure your nails are completely dry before applying.

You can view our complete shipping policy here. It includes all the details about our shipping options, costs, dispatch times, and delivery estimates.

Our full Return and Exchange policy can be found here.

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