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At Gelly, we're dedicated to making your experience with us seamless and enjoyable. Whether you have a question, or need assistance we're here and ready to help. Our team is committed to providing the support and guidance you need.

Simply reach out to us at hello@gelly.co.za, or send us a message below, and we'll get back to you promptly. 

Don't forget to explore our FAQ section for helpful tips and answers to common questions.

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FAQs

Yes! Gelly’s gel nail strips are designed to be gentle on natural nails while delivering the long-lasting wear of a salon gel manicure. They are free from formaldehyde, toluene, and dibutyl phthalate (DBP)—ingredients often found in traditional nail products.

Made from acrylic-based gel resins that cure under UV light, our formula offers a less invasive removal process that helps prevent nail thinning or peeling. When applied and removed correctly, they minimize the risk of damage to your natural nails.

Our semi-cured gel strips have also been independently tested and meet strict European cosmetic safety standards, including REACH and CLP regulations.

What about skin sensitivity?
Our gel strips contain ingredients commonly used in salon gel products. While safe for most users, those with sensitive skin or known acrylic allergies may experience mild irritation. If you have a history of sensitivities, we recommend doing a small patch test before full application.

If you're new to semi-cured gel nail strips, applying them might take a bit longer as you get the hang of it. However, after a little practice, a full application typically takes around 30 minutes, and removal just 10–15 minutes.

For the best results and helpful tips, check out our easy-to-follow application guide and removal instructions.

Yes. Gelly semi-cured gel nail strips are designed to work on all nail types, including oily nails.

If you have excess oil, proper prep is key—make sure to cleanse your nails with an alcohol-based wipe (one is included in your Gelly box) or non-acetone cleanser to remove any residue.

For extra oily nails, you can also use a nail dehydrator before application. Lightly buffing the nail surface and ensuring your nails are completely dry will further help the strips adhere securely.

You can view our complete shipping policy here. It includes all the details about our shipping options, costs, dispatch times, and delivery estimates.

Our full Return and Exchange policy can be found here.

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