Yes! We offer a 7-day money-back guarantee if you've changed your mind about your purchase. To qualify for a return, the item must be unopened, unused, and in its original packaging with labels intact. If your product has a manufacturer’s defect, you have 30 days from the date of delivery to request a replacement or store credit (if the item is out of stock).

If you're unsure whether your item qualifies for a return or exchange, feel free to email us at hello@gelly.co.za, and we'll be happy to assist.

Yes, as long as the UV pouch inside the box remains sealed and the product is unused, you can return it within 7 days of receiving your order. However, if the UV pouch has been opened, we unfortunately cannot accept a return. Since semi-cured gel strips are light-sensitive and hygiene-sensitive, once the seal is broken, they can no longer be returned.

Yes, we understand that mistakes happen! If you accidentally purchased the wrong color, you can return it within 7 days of receiving your order, as long the UV pouch is unopened, the products are unused, and in its original packaging.

To start a return or exchange, email us at hello@gelly.co.za with your order number, product details, and the reason for the return. If your item is defective, please include clear photos showing the issue.

Once we confirm that your return meets our policy guidelines, we’ll provide the next steps, including the return address. Refunds or replacements are processed after we receive and inspect the returned item.

For non-defective returns (such as a change of mind or incorrect color choice), customers are responsible for both arranging and covering the cost of return shipping. We recommend using a trackable courier service and purchasing shipping insurance to ensure your return reaches us safely.

For defective product returns, we will cover the cost of return shipping once the defect is confirmed. If approved, we’ll reimburse you for the shipping costs. If you have any concerns, don't hesitate to reach out at hello@gelly.co.za—we’re here to help!

Once we receive your returned item, we’ll inspect it within 2–3 business days to ensure it meets our return policy requirements. If your return is approved, refunds are processed within 5–7 business days and issued to your original payment method. Processing times may vary depending on your bank or payment provider. If you’ve requested an exchange, your replacement item will be shipped within 2–3 business days after approval. Delivery times will depend on your location and the courier service.

Our return and exchange policy can be found here.