Our return and refund policy can be found here.

If you’ve changed your mind, you can return the product within 7 days of receiving your order for a full refund or replacement, as long as the item is unopened, unused, and in its original packaging with labels intact. Return shipping costs are the responsibility of the customer.

Yes, you can return items purchased in the wrong color, within 7 days of receiving them, provided they are unopened, unused, and in their original condition. Contact us at hello@gelly.co.za to arrange the return.

If your product has a manufacturer's defect, you can return it within 30 days of receiving your order for a replacement or store credit if the item is out of stock. Gelly will cover the return shipping costs if the defect is confirmed. Email hello@gelly.co.za to start the process.

Customers are responsible for return shipping costs for non-defective items, such as returns due to a change of mind or incorrect variants ordered. For defective products, Gelly will refund the return shipping costs once the defect is verified.

No, items that have been opened, used, or improperly cared for are not eligible for returns or refunds. Products must be in their original, unused condition with intact packaging to qualify.

We recommend using a trackable shipping service and purchasing shipping insurance for your return. Gelly does not guarantee receipt of returned items if they are lost or damaged in transit.

If you’re uncertain about your item’s eligibility, contact us at hello@gelly.co.za with details and photos of the product, if possible. Our team will guide you through the next steps based on your situation.