Refund policy

30-Day Returns

We want you to be completely happy with your purchase! If you change your mind or aren’t fully satisfied, you can return your item within 30 days of receiving your order for a full refund or exchange.

  • Items must be unused, unopened, and in their original packaging to qualify for a return.
  • Semi-cured gel nail strips can only be returned if the black UV pouch inside the box remains sealed. Since they are light-sensitive and hygiene-sensitive, we unfortunately cannot accept returns if the seal has been broken.
  • Return shipping costs for non-defective items are the responsibility of the customer.
  • We always recommend using a trackable shipping service, as we can’t guarantee receipt of returned items.

To start a return, simply email hello@gelly.co.za with your order number, and we’ll guide you through the process.

Returns For Defective Items

If you believe you’ve received a defective item, we’re here to help!

  • Once your return reaches us, our team will carefully inspect it. If a manufacturing defect is confirmed, you’ll receive a full refund or a replacement—whichever you prefer.
  • In cases where a defect is verified, we’ll also cover your return shipping costs and issue a reimbursement.

To report a defect, please email hello@gelly.co.za with your order number and clear photos of the issue so we can resolve it as quickly as possible.

Processing Times

  • Refunds: Once we receive and inspect your return (usually within 2-3 business days), refunds are processed within 5-7 business days. Timing may vary depending on your bank or payment provider.
  • Exchanges: If you’ve requested an exchange, your replacement item will be shipped within 2-3 business days after approval. Delivery times will depend on your location and the courier service.

Exclusions

Unfortunately, we can’t accept returns for items that:

  • Have been used or applied.
  • Have had the UV pouch opened (for semi-cured gel nail strips).
  • Are returned more than 30 days after delivery.
  • Show signs of improper care or use under abnormal conditions.

Please note: Sale items are not eligible for return unless they are defective.

Every order is carefully checked before shipping, but if you're unsure whether your item qualifies for a return, feel free to reach out to us at hello@gelly.co.za. We’re happy to help!