SHIPPING
Our orders are dispatched from our Polokwane office and delivered throughout South Africa.
We offer three delivery options 🚚:
❖ Pargo Pick-up Point (3–6 business days) ➡️ R50
❖ Standard Door-to-door Courier (2–4 business days) ➡️R79, and FREE for orders over R700.
❖ Priority Shipping (1–2 business days) ➡️ R150
Orders are shipped within 1 business days of receiving payment. Shipping lead times indicates the time it take the courier to deliver to your area.
Need to update your shipping address? Contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll gladly update it. If it’s already on the way, we’ll make a different plan.
RETURNS
We want you to love every part of your Gelly experience. If something’s not right, email us at hello@gelly.co.za and we’ll make it right.
Not happy with your order? We offer a 30-day refund or replacement policy (excluding shipping). Just make sure the product is unused and still in its original packaging. If your order arrived damaged or faulty, don’t worry. Send us clear photos along with your order number, and we’ll arrange a replacement or refund.
